Have a question? We’ve got you covered.
If you don’t find what you’re looking for here, head to our Contact page and
we’ll be happy to help! 🤍
Orders & Customization
Can I request a custom or personalized order?
Absolutely — and we love when you do! Custom and personalized orders are one of our favorite parts of what we
do. If you have something specific in mind that you don’t see in the shop, reach out through our contact page and we’ll work together to bring your vision to life.
How do I personalize an item from the shop?
Any product available for personalization will have a customization field right on the product page. Simply enter your details — name, color preference, or any special instructions — and we’ll take it from there. If you have questions about a specific item, don’t hesitate to reach out before ordering.
Can I make changes to my order after it’s been placed?
We begin working on orders quickly, so please reach out to us as soon as possible if you need to make a
change. We’ll do our best to accommodate requests, but we cannot guarantee changes can be made once production has begun.
Processing & SHipping
How long does it take to process my order?
Processing times vary depending on the item. Ready-to-gift items typically ship within 1-3 business days. Personalized and custom orders require about 3-5 business days before shipping. If you need something on a time crunch, please reach out to us so we can ensure we have the availability to make it happen (we usually do).
Where do you ship to?
We currently ship to the US. If you are located outside of our shipping area and are interested in placing an order, please reach out and we will do our best to accommodate you.
How much does shipping cost?
Shipping is calculated at checkout based on your location.
Will I receive tracking information for my order?
Yes! Once your order has shipped you will receive an email with your tracking information so you can follow your package every step of the way.
Returns & Refunds
What is your return policy?
Due to the handmade and personalized nature of our products, all sales are final. We do not accept returns or exchanges. Please review your order carefully before completing your
purchase. If you have any issues, please contact us right away.
What if my order arrives damaged or incorrect?
We take great care in packaging every order, but if something arrives damaged or there is an error on our end,
please contact us within 7 days of receiving your order with a photo and your order details. We will make it right
— we promise.
Safety & Product Care
Are your products safe for babies and little ones?
Safety is at the heart of everything we make. Shiloh Noa & Co. is a CPSC certified shop, meaning every product made for little ones is crafted using carefully selected materials that meet consumer product safety standards. You can shop with complete confidence knowing every piece is as safe as it is beautiful.
How should I care for my products?
Care instructions vary by product and will be included with your order. For specific care questions about an item before purchasing, feel free to reach out and we’ll be happy to help.
General Questions
I have a question that isn’t answered here — how do I
get in touch?
We’d love to hear from you! Head
to our Contact page and send us a message. We typically respond within 2 business days and will do our best to help
with whatever you need. 🤍